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At Tegramo, our goal is to ensure your complete satisfaction with our products. If you encounter an issue with your purchase, please refer to our refund policy below:
Eligible Refundable Products:
1.1. Defective, damaged, or items not conforming to your order may be eligible for a refund.
1.2. Refund requests must be made within 14 days of receiving the order.
Refund Request Process:
2.1. To request a refund, please contact us using the contact form available on our website or via email at the address provided in your order confirmation.
2.2. Please provide the following information in your refund request:
Order number Detailed description of the encountered issue Photos or videos showing the defect or damages (if applicable).
Review of Refund Request:
3.1. We will carefully review your refund request and assess its eligibility according to our policy.
3.2. We reserve the right to request additional information or evidence to properly evaluate your refund request.
Refund Options:
4.1. If your refund request is approved, we will offer the following options:
Full refund of the amount paid, including initial shipping costs (if any). Replacement of the defective or damaged product with an identical or equivalent item at no additional cost.
Refund Processing:
5.1. Refunds will be processed in a timely manner after the approval of the request.
5.2. Refunds will be issued using the original payment method used for the purchase unless otherwise specified.
Refund Exceptions:
6.1. Some products, such as limited edition or customized items, may not be eligible for a refund except in the case of major defects or non-conformity.
6.2. Return shipping costs for products subject to a refund request may be the responsibility of the customer, except in the case of major defects or non-conformity.
Please note that this refund policy is subject to change. We encourage you to regularly check our website for any updates.
If you have additional questions or concerns regarding our refund policy, feel free to contact us. We are here to provide you with a positive shopping experience and to address any issues fairly and efficiently.
